Fatal Error

[DS_9172866]

I am using Creo Parametric 3.0 M190

We are getting a series of fatal errors on Mary Fry's machine. This has been a debilitating condition on her computer and need some technical help. We are losing design work and starting over and haven't found a rhyme or reason.

Here are the errors that I faced
Fatal Error encountered. A traceback has been written to C:\PTC\START_DIR\traceback.log. Please send to technical support:

-------------------------------------------------
The trace creation timestamp is: Thu Apr 29 10:55:24 21
The executable build timestamp is: Thu Mar 24 06:14:11 16
The datecode is: 2016050
The pro machine type is: i486_nt
The process ID is: 12532
The traceback type is : CRASH
The logger exit status is: 00003
The release is: 3.0
The external datecode is: M090
The product title is: Creo Parametric
-------------------------------------------------
Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 6720.

Main Thread 6720
=====================

Thread 9808
=====================
0x77802D6C NULL (NULL:0) (ntdll:0x77790000) ( 0x440, 0x1f4, 0x0, 0x1297fd00 )
0x7594F2C2 NULL (NULL:0) (KERNELBASE:0x75850000) ( 0x440, 0x1f4, 0xdb7c4a0, 0xdb7ba40 )
0x5177F1CF NULL (NULL:0) (asyncoremt:0x51750000) ( 0xdb7ba40, 0xdb7ba80, 0xdb705e0, 0x11fe0010 )
0x51779EC8 NULL (NULL:0) (asyncoremt:0x51750000) ( 0xdb7ba80, 0x7956f28e, 0x11f4f5b8, 0x1297fd7c )
0x5177A2D9 NULL (NULL:0) (asyncoremt:0x51750000) ( 0xdb7c4a0, 0xb72a7e4, 0x7956f28e, 0x11f4f5b8 )
0x7956F2E9 NULL (NULL:0) (MSVCR110:0x79540000) ( 0x7956f28e, 0x1297fd98, 0x75036359, 0x11fe0010 )
0x7956F2CD NULL (NULL:0) (MSVCR110:0x79540000) ( 0x11fe0010, 0x75036340, 0x1297fdf4, 0x777f87a4 )
0x75036359 NULL (NULL:0) (KERNEL32:0x75020000) ( 0x11fe0010, 0xbee3bec6, 0x0, 0x0 )
0x777F87A4 NULL (NULL:0) (ntdll:0x77790000) ( 0xffffffff, 0x7781a154, 0x0, 0x0 )

Thread 14780
=====================
0x767F708C NULL (NULL:0) (win32u:0x767F0000) ( 0x1, 0xdb7bae4, 0xffffffff, 0x14ff )
0x7530BCDD NULL (NULL:0) (USER32:0x752E0000) ( 0x1, 0xdb7bae4, 0xffffffff, 0x4ff )
0x5177F152 NULL (NULL:0) (asyncoremt:0x51750000) ( 0x0, 0x11f45f48, 0x11f106b8, 0xdb7bac0 )
0x5177A16E NULL (NULL:0) (asyncoremt:0x51750000) ( 0xdb7bac0, 0xdb7bb00, 0xdb705e0, 0x11fe03d8 )
0x51779EC8 NULL (NULL:0) (asyncoremt:0x51750000) ( 0xdb7bb00, 0x7956f28e, 0x11fe0010, 0x1312fadc )
0x5177A2D9 NULL (NULL:0) (asyncoremt:0x51750000) ( 0xdb7c760, 0xaf7a044, 0x7956f28e, 0x11fe0010 )
0x7956F2E9 NULL (NULL:0) (MSVCR110:0x79540000) ( 0x7956f28e, 0x1312faf8, 0x75036359, 0x11fe03d8 )
0x7956F2CD NULL (NULL:0) (MSVCR110:0x79540000) ( 0x11fe03d8, 0x75036340, 0x1312fb54, 0x777f87a4 )
0x75036359 NULL (NULL:0) (KERNEL32:0x75020000) ( 0x11fe03d8, 0xbf66b866, 0x0, 0x0 )
0x777F87A4 NULL (NULL:0) (ntdll:0x77790000) ( 0xffffffff, 0x7781a154, 0x0, 0x0 )

Thread 7132
=====================
0x778032FC NULL (NULL:0) (ntdll:0x77790000) ( 0x4, 0x11fe07b4, 0x0, 0xffffffff )
0x5175A73B NULL (NULL:0) (asyncoremt:0x51750000) ( 0x138dfc6c, 0x10, 0x138dfd44, 0xffffffff )
0x5175A43D NULL (NULL:0) (asyncoremt:0x51750000) ( 0x138dfc6c, 0x10, 0x138dfd44, 0xffffffff )
0x5175A483 NULL (NULL:0) (asyncoremt:0x51750000) ( 0x11fe07a8, 0x138dfc6c, 0x10, 0x138dfd44 )
0x517561EF NULL (NULL:0) (asyncoremt:0x51750000) ( 0xffffffff, 0xffffffff, 0x1, 0xdb7bb40 )
0x5177F192 NULL (NULL:0) (asyncoremt:0x51750000) ( 0xdb7bb40, 0xdb7bc28, 0xdb705e0, 0x11fe09d0 )
0x51779EC8 NULL (NULL:0) (asyncoremt:0x51750000) ( 0xdb7bc28, 0x7956f28e, 0x11f4e320, 0x138dfe20 )
0x5177A2D9 NULL (NULL:0) (asyncoremt:0x51750000) ( 0xdb7d1a0, 0xa68a4b8, 0x7956f28e, 0x11f4e320 )
0x7956F2E9 NULL (NULL:0) (MSVCR110:0x79540000) ( 0x7956f28e, 0x138dfe3c, 0x75036359, 0x11fe09d0 )
0x7956F2CD NULL (NULL:0) (MSVCR110:0x79540000) ( 0x11fe09d0, 0x75036340, 0x138dfe98, 0x777f87a4 )
0x75036359 NULL (NULL:0) (KERNEL32:0x75020000) ( 0x11fe09d0, 0xbff9bdaa, 0x0, 0x0 )
0x777F87A4 NULL (NULL:0) (ntdll:0x77790000) ( 0xffffffff, 0x7781a154, 0x0, 0x0 )

Thread 140
=====================
0x778032FC NULL (NULL:0) (ntdll:0x77790000) ( 0x5, 0x11f1dcd4, 0x0, 0xffffffff )
0x5175A73B NULL (NULL:0) (asyncoremt:0x51750000) ( 0x1408fcf4, 0x10, 0x1408fdcc, 0xffffffff )
0x5175A43D NULL (NULL:0) (asyncoremt:0x51750000) ( 0x1408fcf4, 0x10, 0x1408fdcc, 0xffffffff )
0x5175A483 NULL (NULL:0) (asyncoremt:0x51750000) ( 0x11f1dcc8, 0x1408fcf4, 0x10, 0x1408fdcc )
0x517561EF NULL (NULL:0) (asyncoremt:0x51750000) ( 0xffffffff, 0xffffffff, 0x1, 0x788c7b90 )
0x5177F1F6 NULL (NULL:0) (asyncoremt:0x51750000) ( 0xdb7c370, 0x0, 0xdb7c370, 0xdb7ca20 )
0x5177A9D8 NULL (NULL:0) (asyncoremt:0x51750000) ( 0xb7bc68, 0x11f45fd8, 0x11f106b8, 0xdb7c370 )
0x5177A16E NULL (NULL:0) (asyncoremt:0x51750000) ( 0xdb7c370, 0xdb7c460, 0xdb705e0, 0x11f4e320 )
0x51779EC8 NULL (NULL:0) (asyncoremt:0x51750000) ( 0xdb7c460, 0x7956f28e, 0x11fe03d8, 0x1408fec8 )
0x5177A2D9 NULL (NULL:0) (asyncoremt:0x51750000) ( 0xdb7ca20, 0xdeda450, 0x7956f28e, 0x11fe03d8 )

[DS_9172866]

I have attached the traceback log.

[StephenW]

It's unlikely the community will be able to help much with a traceback.log.

You should open a support ticket at https://www.ptc.com/en/support

Occasionally one of the PTC people here in the community will try to help but you really can't depend on that to happen.

[DS_9172866]

Do you know how to contact them? It didn't give me an option other than the community.

[Chris3]

Assuming you are on support you can click the link in @StephenW post and then scroll down until you see the "OPEN A SUPPORT CASE" 

[Chris3]

Honestly the traceback logs are not usually helpful to the PTC technical support folks either. The idea behind them is that if you get enough of them it can help direct the programing folks to look at an area where there are bits of code writing to the wrong places. A single report is usually not enough to tell them anything.

What they most frequently suggest is that you disable your graphics card. The graphics card is always a likely culprit. To do so set the config.pro option:

graphics win32gdi

restart Creo and if that works then you will need a different graphics driver or a different card altogether.