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Nick_331810-Marble
10-Marble
Dec 14, 2022 2:57 PM UTC
Solved

Insert here green not working

I have an issue that just recently started where when I have an open model I can not drag the green insert here bar, even when I have the item checked out.  This is happening in prt as well as asm model trees.

Nick_3318Answer
10-Marble
Jan 20, 2023 5:07 PM UTC

I use Dell monitors for working and the "Dell Display Manager" was causing the issue.  The app has been uninstalled and everything is working properly now.

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5 replies

MartinHanak24-Ruby III
24-Ruby III
Dec 14, 2022 5:09 PM UTC
@Nick_3318 wrote:

I have an issue that just recently started where when I have an open model I can not drag the green insert here bar, even when I have the item checked out.  This is happening in prt as well as asm model trees.

Hi,

please record mp4 video showing your activity and upload it.

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Nick_331810-MarbleAuthor
10-Marble
Dec 14, 2022 7:28 PM UTC

(view in My Videos)

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MartinHanak24-Ruby III
24-Ruby III
Dec 15, 2022 6:37 AM UTC

Hi,

please try steps mentioned in https://www.ptc.com/en/support/article/cs372602

Please next time give information about Creo version you use.

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Nick_331810-MarbleAuthorAnswer
10-Marble
Jan 20, 2023 5:07 PM UTC

I use Dell monitors for working and the "Dell Display Manager" was causing the issue.  The app has been uninstalled and everything is working properly now.

Translate
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