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Thanks for alerting me to this, gang.
providing some additional documentation in the coming months to the tune of: "What’s the difference between PTC Product Communities (I.e. PTC Creo – Modeling) and PTC Community Groups (I.e. Pro/Mold)?”. It should cover how groups are user generated and moderated, providing some of the use cases for how members use groups and instructions on how to set the correct group type (I.e. public vs. private vs. secret).
for pointing out the groups "Woo Sprint Group" and “” etc. Our spam filters generally catch these, but some slip through the cracks and require me to delete the content. I’ve gone ahead cleaned up these directory listings.
Doug -
Thanks again for the harsh, but constructive criticism about the PTC Community UI and infrastructure. Believe me when I say my goal is to make sure the way we define and present content within product communities and sub-communities is clear to the end user and ultimately helps you find the knowledge you want the quickest.
We are just putting the final touches on our PTC Community upgrade and I’m happy to report that the leap Jive has taken in their roadmap helps us immediately solve for a lot of the issues you’ve brought up here.
There are breadcrumbs on every page, both on the current system and within the upgrade, to help members navigate their way through the architecture (i.e. PTC Community > Creo > Modeling, listed here: http://communities.ptc.com/community/creo/modeling). We’re working to ensure this is more visible, with a larger more pronounced font on the new community.
Groups are user-generated, focused areas that can be created for a variety of uses. If you’re just looking for product-related content your best bet is to stick to the top-level navigation and categorization, as it provides the most direct way to discuss PTC products and are more likely to be viewed by the most community members, as well as PTC technical support and product management employees.
I’m in complete agreement that we need to do a better job separating content that is specific to the products people are actually using! As you’ve pointed out this is complicated due to PTC’s naming strategy around PTC Creo, PTC Creo Direct, and PTC Creo Elements/Direct, but that’s a conversation for another day. I always tell the members at PTC Community if they see a piece of content that should be moved to contact me (via @mention, direct message, or email) so that I can address the issue as it happens.