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I'm also interested in this work around Don but I don't understand the process you're describing, are you saying we copy theqty_ref_bln.sym to another folder? At what point do you get to choose the ballon note style, I can't see an option in the menu manager when setting up the note? Is it in the properties after the note has been created?
If I want a balloon not driven by a repeat region I've always used the 'balloon note' under Annotate tab > Annotations > Balloon Note or Table tab > Balloons > Balloon note, certainly hadn't thought of using symbols for balloons