Community Tip - When posting, your subject should be specific and summarize your question. Here are some additional tips on asking a great question. X
Hello,
my creo parametric keeps crashing. I should send the traceback.log to the support, but i can´t find an Address.
i hope you can help me.
thanks
PTC Support home page: https://www.ptc.com/en/support
Scroll down and Open A New Case is on the right side
@Schorsch
Is it crashing on specific operation or on start ?
reviewed the log file, case for exit in traceback has been corrected in Creo 5.0.2.0. Current available Creo 5.0 build is 5.0.4.0,
ok thx- how do i update it?
Download the latest software at https://support.ptc.com/appserver/cs/software_update/swupdate.jsp
thanks for your fast answer,
but i can´t get there i only have the academic version.
where else do i find an update?
Thx
You can write an email to
academicsupport@ptc.com
ok thx.
lets hope they can fix it =D
Or contact your IT
