sheetmetal: "remove material normal to both driving and offset surfaces" bug?

[bp]

Im designing a frame using square tubes. Cut-outs that are not perpendicular to the metal wall are automatically adjusted in sheetmetal modus I would like to avoid unwanted edges sticking out, for this Creo has the "remove material normal to both driving and offset surfaces" function, but I cant get it to work!

It only works when the edges are ripped and not bend. See images. Am I doing something wrong or is this a bug or did they just stop programming when they needed the recources elsewhere?

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[RV_5434567]

I think there is a little bug in there, I've had trouble with it too.

[bp]

Im wondering if the people at PTC read this forum and pick up stuff like this..?

[jsarkar]

you can report to tech support

[bp]

How do I do that?

Also I have a great idea: if the guys at PTC responsible for programming would all regularly check this forum (which is owned by PTC..) and even reply once in a while; that would really be efficient and give the users the illusion PTC actually cares.

[jsarkar]

you have to log a case. go to ptc support section.

[ClintWalton]

Hi BJ P,

I have this in my notes of things to follow-up on from when I read this last week. You were heard, I just did not have any sort of resolution to provide.

Is this still something you are working on or did Antonius' response get you where you needed to be?

[bp]

Hi Clint, I solved this by doing the extrude twice.

Could you say if this is a bug or just something?

[ClintWalton]

I'm glad to hear you've found a solution. Without you creating a technical support case where this can be thoroughly looked into, I cannot make a comment about the behavior in that regard.

If you wish to pursue this, I encourage you to log a technical support case.

https://www.ptc.com/apps/case_logger_viewer/auth/ssl/log

[TomD.inPDX · Accepted solution]

If you make the surround 1st with a seam, the extrude does work properly. Then you build whatever you need for the "floor"

[GabrielZaha]

An square tube is not a sheet metal part. What you need to do in this case is to deactivate the "Remove material normal to surface" button.