cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Community Tip - Need help navigating or using the PTC Community? Contact the community team. X

solution to Cannot Connect to PTC Name Service error

amedina
1-Newbie

solution to Cannot Connect to PTC Name Service error

Just FYI...

A user got this error trying to open WF4 linked to an intralink 3.4
workspace

The solution is to open a command line
type the command:
netstat -o

and look for any pid that is using the port 1239. In our case it was a
database front end.

I found a permanent solution too. I haven't tried it because I'm not in the
IT group, but basically one takes 1239 out of the pool of ports.

Use the following registry key to take the port out of the general port pool
in Windows. Your problems will go away.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters]
"ReservedPorts"=hex(7):31,00,32,00,33,00,39,00,2d,00,31,00,3
2,00,33,00,39,00,\
00,00,00,00

If i get the error again I'll just search my email now, but I hope it helps
someone else too. some of these errors are hard to detect.


Regards,


Alfonso

This thread is inactive and closed by the PTC Community Management Team. If you would like to provide a reply and re-open this thread, please notify the moderator and reference the thread. You may also use "Start a topic" button to ask a new question. Please be sure to include what version of the PTC product you are using so another community member knowledgeable about your version may be able to assist.
1 REPLY 1

We found that rebooting the PC addressed this.
However, logging out was not enough.


Gerry

In Reply to alfonso medina:


Just FYI...

A user got this error trying to open WF4 linked to an intralink 3.4
workspace

The solution is to open a command line
type the command:
netstat -o

and look for any pid that is using the port 1239. In our case it was a
database front end.

I found a permanent solution too. I haven't tried it because I'm not in the
IT group, but basically one takes 1239 out of the pool of ports.

Use the following registry key to take the port out of the general port pool
in Windows. Your problems will go away.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters]
"ReservedPorts"=hex(7):31,00,32,00,33,00,39,00,2d,00,31,00,3
2,00,33,00,39,00,\
00,00,00,00

If i get the error again I'll just search my email now, but I hope it helps
someone else too. some of these errors are hard to detect.
Top Tags