Creo Illustrate / Sudden problems with symbols

[Ramon_Bohne]

Hi all,

I have a completely new problem with 3D and 2D symbols.

This problem appeared suddenly. I never had this problem before. And after I had this problem, it also appeared for a colleague. That's why I decided to ask for advice here in the forum.

What is the problem?

Suddenly, I can no longer insert symbols. And symbols that I was able to insert before are suddenly no longer visible. Please watch the added video.

Perhaps one of you has a good explanation and solution. Otherwise, I will have to contact support ... again.

Best regards

Ramon bohne

(Siemens Energy)

[Stephen_DeLeon]

Hello Ramon,

I am assuming this has to do with a version change. Was the initial file made on a older version and opened in a newer version? Possibly  a similar case in the link attached:

https://community.ptc.com/t5/Addtl-Creo-Products-View-Sketch/Disappearing-symbols/m-p/783664

[Ramon_Bohne]

Hello Stephen,

At least in the case of the second file (from Mexico), it is not a version change. So I don't think it has anything to do with a version change.
And if it is, what would be the solution?

I mean, if you've put many hours of work into a file with dozens of images, and then the symbols no longer work, then all that work may have been for nothing. Then you have to start all over again... and if you're unlucky, it happens again?

No, no, no, I expect the problem to be analysed and fixed. Perheps someone else has an idea to solve the problem?

Best regards

Ramon bohne

(Siemens Energy)