Issues with flexnetadmin 11.17.1.0

[JH_9310184]

Hi there,
when I want to install flexnetadmin 11.17.1.0, a msgerror file is created in the folder with all files (see attachement). There are many messages there, all of them have the heading "Message DB wasn't loaded.".
In addition, the status remains permanently at "Being started...". ... but nothing happens.

Can someone help me? What is the reason for this? I need access to Creo Illustrate. 

Best regards 

Jonas 

[VladimirN · Accepted solution]

 Hi Jonas,

1. Please send your error log to PTC's technical support, here: https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log

2. Read the following article - "How to install PTC License Server with License Manager LMGRD for PTC Products": https://www.ptc.com/en/support/article/CS62129

[JH_9310184]

Hi Vladimir, 

the process takes a little longer - but it works! Many thanks!

[VladimirN]

You're welcome.