Since you say your license(s) are floating, you must be running them on some sort of server, even if that "server" is just another user's computer. Here's a set of instructions I made up to help me, or anyone else, update our licenses every year. Note I've redacted any references specific to our setup.
The Creo license file must be updated on a yearly basis. Doing so is somewhat simple, but can have
troublesome ramifications if not done properly. Here's how it's done:
(1) Obtain the new license file from PTC. If no changes have been made to the configuration
of the server (new name, Host ID, etc.), this can be done with a simple web inquiry.
a. In your browser, go to ptc.com.
b. Click on "ESUPPORT" to get to the licensing area.
c. Enter your eSupport Login information to get access.
d. Click on "Manage Licenses" under the "Popular Tasks" menu.
e. under the "Licenses" box, enter the Host ID for the server. The license file conveniently
lists this, so you can check the last license file
f. Once you've entered the Host ID, PTC will e-mail you the license file.
Check that the file lists all the modules that are currently active.
(2) Log onto the server and copy the license file to your desktop on the server.
You're going to be modifying it based upon the contents of the currently active license file.
(3) On the server, traverse the directory tree to the current license file. It will be in a directory
that is of the format:
C:\Program Files\PTC\FLEXnet Admin License Server\licensing\license.dat
(4) Open the current license file, and verify that the PTC Host ID and other info in the comments
(lines that begin with "#") agree with the new license file. If all is okay, copy the two lines
that start with "SERVER" and "DAEMON". These lines should look something like:
SERVER YOUR-SERVER PTC_HOSTID=00-00-00-00-00-00 7788
DAEMON ptc_d "C:\Program Files\PTC\FLEXnet Admin License Server\x86e_win64\obj\ptc_d.exe" "C:\Program Files\PTC\FLEXnet Admin License Server\licensing\ptc.opt"
These two lines tell the licensing software what computer is being used to host the license, and
the paths to the software it needs to run.
(5) Open the new license file on the desktop, and replace the two "SERVER" and "DAEMON" lines
with the ones copied from the current license file.
(6) Run the "Services" program to bring up the list of all running software services.
(7) Scroll down to the "lmadmin_ptc" service.
(8) Using the right mouse button, STOP that service.
(9) Rename the current license file in the Program Files\PTC\FLEX... directory to "license-old.dat".
This is done as a precaution in case something was not done correctly, so things can be reverted
back to the previous state.
(10) Rename the new license file on the desktop to "license.dat".
(11) Move/copy the new "license.dat" file to the Program Files\PTC\FLEX... directory.
(12) In the Services program, right click on the "lmadmin_ptc" entry and hit "Start".
(13) The lmadmin_ptc program should now have a status of "Running".
(14) Verify that things are okay by running "ptcstatus" on one of the computers in the network, or by trying
to run Creo.
(15) If all is well, you are done. Close all the programs and files involved, and log out of the server.
Hopefully this is enough detail to help you get things running. The key "trick" is replacing the SERVER and DAEMON lines in the new license file with the correct information from the old one.
