Arbortext Tips

By: Manpreet Singh - Senior Product Technology Lead, PTC Arbortext manpsingh@ptc.com    Question After installing Arbortext Publishing Engine, DCOM configuration must be done as a post installation step as without doing it Arbortext Publishing Engine cannot run successfully Answer Clicking on ‘Launch PE Index Page’ under Tomcat Tab, it does not launch the page or few of the information is not populating correctly/missing. One of the main reason is, DCOM configuration is missed, and it can be set by reading this Help Center topic Configuring Publishing Engine Post Installation Post that restarts Tomcat Services and retest the use case  

By: Manpreet Singh - Senior Product Technology Lead, PTC Arbortext manpsingh@ptc.com  Question Arbortext Publishing Engine does not Identify Apache Tomcat from the system even it is successfully installed Answer Installation Path will be blanked but Tomcat is already installed in the system   At the time of installing Tomcat keep the Windows Service name as Tomcat8 because by default, the Windows service is named is named Tomcatn, where n is the major release number of Tomcat (for example, Tomcat8.5). Do not rename the Tomcat service because the Arbortext Publishing Engine Configuration utility will not be able to find it. Having a different name prevents the ability of Arbortext Publishing Engine Configuration to start and stop the service. For more details please refer the help center topic Installing Tomcat                 

By: Manpreet Singh - Senior Product Technology Lead, PTC Arbortext manpsingh@ptc.com    Question Getting below error “The user xxx does not have a valid Windchill license to use the server http://abc.com/Windchill with Arbortext. Arbortext requires a PTC Author, PTC Windchill Base, PTC Windchill Advanced, or PTC Windchill Premium license.” when connecting from Arbortext Editor(client) to Windchill Server despite that user has the VALID license?   Answer Step 1: Add that xxx user under any of the above profile mentioned in the snapshot/CMS Diagnostic dialog in Windchill > Site > Profiles > License Profiles and search for these license profile. Below is just an example for adding the user under ‘PTC Author License profile’     Step 2: Click on ‘i’ button and then edit the group   Step 3: Click Next and then click ‘+’ for adding that member/user  

By: Manpreet Singh - Senior Product Technology Lead, PTC Arbortext manpsingh@ptc.com  Question Opening a document in Arbortext Editor does not find its DTD and sometime throws this error?     Answer After doing all the modification in the xml document, catalog file, all the possible files & location and if it is still showing parsing error then one can try clearing the cache and .wcf files Please refer this article for clearing the cache https://www.ptc.com/en/support/article/CS000143920