Error when export a PNG file from Arbortext IsoDraw 7.3 CADprocess

[JF_11492398]

When I had my evaluation license everything worked great. But now with my new license I'm getting an error.

An unknown problem has occurred.  I only get this when exporting a PNG file no other formats.

I have attached the error massage and the PNG export setting in the attachments.

Please let me know if anyone has a suggestion as to why this is happening.

Thank you

[bfriesen]

What are you using to build the image, any models, other images? I expect you are using version 7.4.3.0.

Bryon

[JF_11492398]

It was created from a CATIA .STP file.  

I am using Release 7.3 

[bfriesen]

https://www.ptc.com/en/support/article/CS409448?source=search

Try setting the color image depth to 32 bit instead of 8 bit.

Bryon

[JF_11492398]

I did and I got the same error message. I also tried several different combinations, and nothing seems to work.

I did the same thing when I had my eval license and everything worked great.

[JF_11492398]

I just opened a new blank page in IsoDraw and added two boxes and one string of text and got the same error. 

I also tried opening a file that worked with the evaluation license, and it is now giving me the same error. 

I know this is not the case, but it acts as though the PNG exporting capabilities have been removed.

[bfriesen]

Hmm we deal with JT files and export to cgm. I just opened a .stp file here and exported to png with no issues. All you did after the trial is change the license file? 

Bryon

[JF_11492398]

Correct, Thats why this doesnt make any since.

[bfriesen]

It seems odd, I would submit a support ticket to PTC and see what they can find out.

Bryon

[JF_11492398]

I agree, and I just tried uninstalling and reinstalling IsoDraw and Creo Illustrate and it did work.  I don't think one as anything to do with the other, but it was worth a try.

Thank you for your help

Jeff

[bfriesen]

I was not aware you had also installed Creo Illustrate. There could be some weird issue with install order. I like to install Isodraw first then Editor. I am glad you got it working.

Bryon

[JF_11492398]

I'm sorry, I meant to say it did not work.  I think I'm going to uninstall both and only install IsoDraw and see what happens before installing Creo Illustrate. 

Sorry for the confusion

[bfriesen]

Good Idea.

Bryon