Item cannot be modified error

[hae_inseob.lee]

Hi, 

An error occurs when trying to edit an item.

When I see the log, the following text appears:

There is already a [1] depends reference between 9-4245284 and 9-92750

This happens even if the relationship between items is broken.

I attach the log file.

You can check the log about error searching "There is already a [1] depends reference between 9-4245284 and 9-92750".

Thanks,

[achirila]

Hi @hae_inseob.lee!

We do not have a Codebeamer Support Community yet. You can contact the Codebeamer TechSupport team using the eSupport portal as well. Create a case and we are ready to help you: https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log

[hae_inseob.lee]

Dear @achirila 

I do not have the permission the link you provide: https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log

Can I know the eSupport portal?

Thanks.

[gkosa]

Dear @hae_inseob.lee , 

thank you for your question. 
As my colleague mentioned above, this area is only for improvement ideas / feature requests (see the name of the area). 

If you have an issue, report it to the Codebeamer Support Team, please. If you don't have access to the above link, read through the following documentation to get help: https://www.ptc.com/support/go/Codebeamer-Integration-FAQ 

Thank you. PTC Support Team 

[Catalina]

This topic has been moved from the "Codebeamer Ideas" to the "Codebeamer" forum due to its non-idea nature and in order to receive the visibility needed. 

Thanks,

[EvaBertalan]

Hi,

Check the associations on the work item Associations tab.

If you cannot find any "depends" reference, you can try to create an association with the other artifact using another association type, e.g. "related to".