emails not getting added to call details???

Question

I've been emailing the engineer on an open call I have, and I just noticed that my emails are not getting added to the Case Details page.

I cc the email to -<">mailto:-> the call number is in the subject line. Cxxxxxxxx

Anyone else notice this?

Did something break when they change the submission a week or so back?

David Haigh
Phone: 925-424-3931
Fax: 925-423-7496
Lawrence Livermore National Lab
7000 East Ave, L-362
Livermore, CA 94550

This thread is inactive and closed by the PTC Community Management Team. If you would like to provide a reply and re-open this thread, please notify the moderator and reference the thread. You may also use "Start a topic" button to ask a new question. Please be sure to include what version of the PTC product you are using so another community member knowledgeable about your version may be able to assist.

davehaigh · Answer

The process has changed. The first time the engineer emails you on a call. You have to use reply all in order for the reference number and the imbedded information in the email to add information to the call.

If you ever fail to use reply all, and just hit reply, the chain is broken.

David Haigh

Sign up

Please use your PTC eSupport account.

Welcome to the PTC Community

Please use your PTC eSupport account.

Scanning file for viruses.

This file cannot be downloaded