Error when trying to activate the KepServer Licence

Forum|Forum|2 years ago
August 7, 2023
1 reply
2646 views

Hi,

This is the message displayed when i try to import the response file from KepServer.

Failed to generate request :

[First (or only) signature invalid.]

Click OK to return to the wizard

Someone could help me ?

Thank you

R

rajskumar

16-Pearl

Please follow below procedure for license activation and let us know.

Generate activation_request.txt
- Save to local folder
Compress or Zip activation_request.txt file
Copy activation_request.txt file to external drive
Copy activation_request.txt file to machine with internet access
Unzip or extract activation_request.txt file
Login My Kepware portal upload activation_request.txt file
- activation_response.txt file is generated
User must download activation_response.txt file
- Save to local folder
Compress or Zip activation_response.txt file
Copy activation_response.txt file to external drive
Copy activation_response.txt file to KEPServerEX machine
Unzip or extract activation_response.txt file
Import activation_response.txt via License Utility

BR

S

SD_10751032

Author

1-Visitor

Hi thank you for your message.

I have already done that but still the same problem.

I have also do the recommendation here :

https://www.ptc.com/en/support/article/CS293892

R

rajskumar

16-Pearl

Generally this issue occurs when activation_request.txt/activation_response.txt file get corrupted while moving from one PC to another.

Have you compressed or zipped the files while moving from one PC to another ? If yes, I recommend opening a support ticket with the Kepware Technical Support team. Here is a link to the my kepware login page where a ticket can submitted:

https://my.kepware.com/s/login/

Sign up

Please use your PTC eSupport account.

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