License Status - Broken Binding

[JS_10696320]

Hey guys,
we received a message on our server with Broken Binding.
Has anyone here received this message before who can guide us to resolve it?
Cheers

Jhonathan Dias

[ntripathi]

Please take a look at the following article as it may help resolve your issue:

https://www.ptc.com/en/support/article/CS278989

If you are prompted to log in to view the complete article, you can use your MyKepware login credentials.

[JS_10696320]

Hi, first of all thanks for the reply.
I've tried this procedure before, but as our license has already expired support I can't do much with Kepware's direct support.

I will continue to research as I look into the issue of renewing support.

[ntripathi]

Greeting @JS_10696320 

To renew the support end date of the license ID you would need to submit a ticket through the My Kepware portal. You can select 'submit a support ticket' and it will be routed appropriately and we can assist.

[JS_10696320]

I understood. In that case we have to hire a new support correct? Is the proposal for the value of this renewal made directly by Kepware or by a partner company? We are located in Brazil.

While we haven't made our application, it's still stopped.

[ntripathi · Accepted solution]

Hi @JS_10696320 

Did you buy it from Kepware or from our channel partner? Renewal will be done accordingly.