cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Community Tip - Need help navigating or using the PTC Community? Contact the community team. X

Can no activate Trial license

JA_9963247
1-Newbie

Can no activate Trial license

We are attempting to do a trial period of MathCAD prime on a user machine, but no matter what we try the trial license does not activate.

When we go to Options it states the "cannot activate an uncounted licenses."

Please assist.
2 REPLIES 2
LucMeekes
23-Emerald III
(To:JA_9963247)

Did you follow all appropriate steps indicated here?

 

Success!
Luc

Hi @JA_9963247,

 

Are you getting (-103) Cannot checkout an uncounted license within a Windows Terminal Services guest session?

 

If yes, it is working as product specification as application is configured to a locked license, then the application will not launch when connected over a remote Desktop or Terminal Services connection.

 

Refer here for more details 

 

Regards,

Vipul

 

 

Top Tags