Cannot activate mathcad prime 3.1 using licence files

[Mko]

I am a long time mathcad user.  After retirement in 2016, I purchased a permanent licence for mathcad prime 3.1.  It was working fine until recently, when the installation reverted to express mode.

my attempts to “re-activate” the installation to to full functionality have been unsuccessful.

I have obtained licence files through the self-serve tools, but when I try to use them, I get a message stating that the server is unavailable or down.  Because I do not have an active support account, the PTC support team is inaccessible to me.

I find this to be maddening, because I have a permanent licence for Mathcad, I cannot get it to work, and I can’t find any help at PTC.

any suggestions or assistance would be appreciated 

mike o’neill

[VladimirN]

Could you attach your license file to the message?

[Mko]

I cannot post my license file.

[VladimirN]

What features for Mathcad do you have in the license file (list all lines containing #)? Like this:

#254 1 Mathcad Image Processing Prime 6.0 Ext 02-mar-2022
#255 1 Mathcad Data Analysis Prime 6.0 Ext 02-mar-2022
#256 1 Mathcad Signal Processing Prime 6.0 Ext 02-mar-2022
#257 1 Mathcad Wavelets Prime 6.0 Ext 02-mar-2022
#MATHCAD 1 Mathcad Home Use License Prime 6.0 Lic 02-mar-2022
#MathcadPrime 1 Mathcad Home Use License Prime 7.0 Lic 02-mar-2022

#254 3 Mathcad Image Processing Prime 6.0 Flt Opt perm
#255 3 Mathcad Data Analysis Prime 6.0 Flt Opt perm
#256 3 Mathcad Signal Processing Prime 6.0 Flt Opt perm
#257 3 Mathcad Wavelets Prime 6.0 Flt Opt perm

#MATHCAD 3 Mathcad Professional - Float Prime 6.0 Flt Lic perm

#MathcadPrime 3 Mathcad Professional - Float Prime 7.0 Flt Lic perm

[Mko]

Vladimir,

my licence contains items 254, 255, 256, and 257.  That’s all I can report.

mike

[VladimirN]

What version of Windows OS are you using and what .NET Framework components do you have installed?

[Mko · Accepted solution]

Vladimir,

I think there has been a misunderstanding.  My problem has been solved and my copy of Mathcad 3.1 is working - sorry if this is not clear from the thread.

thanks for offering assistance 

mike