Licensing does not work.

[SN_4901517]

I have a working installation in an old PC, but are now bound to go over to an other PC. Installation goes ok but licensing does not work.

[LucMeekes]

You need to transfer your license. See here and take the most appropriate link:

https://community.ptc.com/t5/Mathcad-Installation/All-About-Mathcad-Software-Installation/m-p/706433#M26

Success!

Luc

[pteakle]

Hi Luc,

The license transfer form does not seem to be working. I have several Mathcad 14 licenses and have tried to transfer some of them to a new machine. The form says I will be emailed a license file within two hours for each license, but I have received nothing yet. I have used this process successfully at least twice in the past two years, most recently in November 2024, but I am getting nowhere now.

Do you have any suggestions what to try next?

Regards,

Philip

[LucMeekes]

Contact PTC licensing (that's NOT this forum, which is for users of the software).

Success!

Luc