MathCAD Express Download Failure

[prebstock]

I have tried multiple times to download the current version of MathCAD Express, but the system has never sent the promised "installation" EMail. I have requested help from sales, but no response. I've been using MathCAD since version2 in the 1980s, but lost access to the "home use" license when I retired a few years ago. I just need MathCAD now for hobby use, with no commercial or professional usage at all. The computer that the home use version was installed on is no longer functional, so I need a copy for the new computer. Most of my hobby stuff is in MathCAD15, some is in Prime 5-8. I am in your system as PJR51@live.com, formerly Paul.Rebstock@NRC.gov. The live.com account is still active, the NRC.gov account was closed when I retired. My cell phone is 240-393-3704.

How can I get the current version? Can I install it on both my laptop and my Microsoft Surface?

[DJNewman · Accepted solution]

In our system, apparently you've "globally unsubscribed" from PTC emails at...some point before a year ago, so maybe that's why you're not receiving them.
(It says you're unsubscribed on both your personal account and your work account!)

I'll message you privately on the Community the install.

You can install Mathcad Express on your laptop; it's unlicenced Mathcad, so any Mathcad download with no licence will get you Express.

The platform information is here: https://www.ptc.com/support/-/media/support/refdocs/Mathcad_Prime/11_0/mathcad_prime_11_0_platform_support.pdf?sc_lang=en