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Mathcad Prime 9.0 wont start after a crash

Serge.y.Fortin
4-Participant

Mathcad Prime 9.0 wont start after a crash

I am using Mathcad Prime Release 9.0 and Datecode9.0.0.0

I have been using Prime 9 for several months. Yesterday, when starting, Mathcad crashed the whole computer. After reboot, when starting mathcad, I see the small message saying mathcad is starting. Then nothing. Mathcad stops and no mathcad is seen on program manager (windows 10). I uninstalled Mathcad, then reinstalled but I still have the same issue.

Here are the errors that I faced
No message
2 REPLIES 2

Try removing the file:

"C:\ProgramData\PTC\Mathcad Prime\MathcadPrime.exe.V7.Config"

as it may be corrupt.

No worries, this file is created by Prime when it doesn't exist. You can also rename it.

 

Success!
Luc

Thanks for your quick replie.

It did not worked.

Y did the same with the worksheet... file and rebooted. No success.

Any other suggestions

Thanks

Serge Fortin

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