Missing product code

[MS_14464135]

I am using Mathcad Prime Release 11.0 and Datecode11.0.0.0

I did not receive any product code after purchasing 3 licenses.

Here are the errors that I faced
Missing product code

[Catalina]

Hi @MS_14464135 

Please check out this resource for your issue: Article - CS30357 - How to locate product code for single user and student edition of Mathcad

Best regards,

[MS_14464135]

I saw this article, but i didn't receive any mail with product code/ digital rights.