No download link available

[DB_14480026]

when selecting the correct mathcad download i log in enter my details and product code, this then brings me to a page saying that there are no products entiltled to updates, this screen does not follow the step by step guide i was sent and i cannot download the software, i tried scheduling a meeting at 8am this moring and the person never turned up for the meeting. I am hoping this can be resolved quickly as i need this application for college. Many thanks

[Catalina]

Hi @DB_14480026 

This article may be of use for your issue: Solved: From Where to Download Mathcad for Single User Acc... - PTC Community

Best regards,

[DB_14480026]

Hi yes i already followed these steps multiple times, after i enter my details and product key no download links appear. That's the problem I'm encountering.

[LucMeekes]

Try your luck here: https://community.ptc.com/t5/Mathcad-Installation/Mathcad-Prime-Student-provides-no-download-option/m-p/1050954#M5191 

Success!
Luc