Prime 9.0 does not launchon Win 10

[Lucius_Vorenius]

Hello,

I have recently installed Prime 9.0 on my professional DELL laptop running Win 10 but when I launch the program, nothing happens, no pop-up screen nothing: the mouse cursor does its usual circles for a few seconds and then vanishes. I had to run the installation under a dedicated admin account but then back to my account, I can't start Prime even I run it again with admin priviledges.

It actually happened recently with an install I did with 7.0 and I could no longer launch it in the end while I could use it for a year or so. It is what motivated the migration to 9.0 but the problem remains. I've checked for a log file in the PTC folder but could not see one. Also checked the Symantec log files, nothing reported. 

If you could point me to some solutions I could explore, I would appreciate. Thank you.

Christophe

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[VladimirN]

Try this tip: https://community.ptc.com/t5/Mathcad/Mathcad-Prime-4-0-doesn-t-start-anymore/m-p/493185/highlight/true#M174683

[Lucius_Vorenius]

Hello VladimirN,

I have tried to follow what the link said, e.g. delete some of the files in the appropriate directory but same result: Prime still does not launch. I've seen there is also a recommendation for installating .NET Framework but this is a company laptop and going through any of these process requires admin priviledges. Since I'm often using two monitors, I will check that it does not open in the unconnected one but I doubt. Thank you.

Christophe