The license file downloaded today does not contain the license code intended to run Mathcad 15.0.

[MartinHanak]

In January 2024 the license file contained following INCREMENT blocks:

INCREMENT MathcadPrime
INCREMENT MATHCAD
INCREMENT 254
INCREMENT 255
INCREMENT 256
INCREMENT 257

Today the license file contains following INCREMENT block, only:

INCREMENT MathcadPrime

License file belongs to old permanent locked Mathcad license bought in the distant past.

Can someone explain it? Maybe @DJNewman?

[MartinHanak]

Hi,

I would like to get an answer from a responsible person at PTC. Can you arrange it?

@vnamboodheri 

@Catalina 

Thanks in advance for your help.

[Catalina]

Hi @MartinHanak,

Thanks for the heads-up. We'll address this and see what can be done.

Best regards,

[vnamboodheri]

@MartinHanak 
I checked and found 2 links, please let me know if any of these helps

Article - CS344202 - End of distribution, end of purchase, no download of installation media for Mathcad up to release 15 and Mathcad Prime 1.0 to 6.0
End-of-Sale-Mathcad-FAQ-2.pdf

Best Regards,
Vivek N

[MartinHanak]

---

@vnamboodheri wrote:

@MartinHanak 
I checked and found 2 links, please let me know if any of these helps

Article - CS344202 - End of distribution, end of purchase, no download of installation media for Mathcad up to release 15 and Mathcad Prime 1.0 to 6.0
End-of-Sale-Mathcad-FAQ-2.pdf

Best Regards,
Vivek N

---

Hi Vivek,

unfortunately links your provided did not explain situation described in my original post.

On 9-June-2025 PTC launched a new version of the web pages from which the license file can be downloaded. I guess that this is the source of the problem. Simply said new "generator" returns license file containing single INCREMENT MathcadPrime block. The old "generator", which was in operation until 8-June-2025, returned the 6 INCREMENT blocks mentioned in my post.

So I am looking for the explanation, why new "generator" returns wrong license file.

Note: In the case of old permanent locked Mathcad licenses bought in the distant past, PTC promised to provide license files containing Mathcad 15.0 codes as addition to Mathcad Prime licenses.

[MartinHanak]

@vnamboodheri

if you can please forward my question to Licensing department.

[vnamboodheri]

@MartinHanak  

Thanks for your reply!
I have created a case with our License management department C17912794.
You should hear from the team in some time.

Best Regards,
Vivek N
Community Moderator

[MartinHanak · Accepted solution]

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@vnamboodheri wrote:

@MartinHanak  

Thanks for your reply!
I have created a case with our License management department C17912794.
You should hear from the team in some time.

Best Regards,
Vivek N
Community Moderator

---

Hi Vivek,

today I closed C17912794, because the very same problem was resolved via customer's case C17908925. The problem was caused by missing information in PTC's license database. After correcting this information, license generator is generating proper license file.