Trouble Opening Mathcad

[BH_10013871]

I downloaded the trial version, but when I go to open the file it does not work, the loading screen will come up for a couple of seconds, then just disapear.

[terryhendicott]

Hi

As a first step

Check the system requirements?

System Requirements
• 64–bit Windows 10 machine.
• 2 GB of hard disk space (600 MB for PTC Mathcad, 1.5 GB temporary space during installation)
• Microsoft .NET Framework 4.7.2

Cheers

Terry

[BH_10013871]

Yes my system fits these requirments

[VladimirN]

What version of Mathcad? 

[BH_10013871]

PTC Mathcad Prime 7.0.0.0

[VipulT]

Hi @BH_10013871,

Try to rename the folder PTC to old_PTC in the location "C:\Users\%username%\Appdata\Local" and then launch Mathcad prime 

Thanks,

Vipul

[BH_10013871]

What should I put in as the username?

[BenLoosli]

nothing, that is a system variable and is set to your login username by the OS.

It will take you to the right location with a cut and paste of the text between the quotation marks.

In a command prompt, you can use:

cd C:\Users\%username%\Appdata\Local