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i bought 11.0 and now i cant install it

SM_14149353
1-Visitor
1-Visitor
‎Sep 16, 2025 10:26 PM
‎Sep 16, 2025 10:26 PM

i bought 11.0 and now i cant install it

i bought 11.0 and now i cant install it
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3 REPLIES 3
terryhendicott
21-Topaz II
21-Topaz II
(To:SM_14149353)
‎Sep 17, 2025 01:34 AM
‎Sep 17, 2025 01:34 AM

Can you please be a bit more specific about the problems you have been experiencing?

Cheers

Terry

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remy
21-Topaz I
21-Topaz I
(To:SM_14149353)
‎Sep 17, 2025 03:05 AM
‎Sep 17, 2025 03:05 AM

If you indeed purchased Creo, you have an eSupport Portail access.

Go there.

File a Licensing case and the team will help you out.

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DJNewman
18-Opal
18-Opal
(To:remy)
‎Sep 17, 2025 02:36 PM
‎Sep 17, 2025 02:36 PM

I'm guessing that he purchased PTC Mathcad Prime 11 from the PTC Store, specifically the student edition. And student licenses don't give an entitlement for PTC Support portal stuff; instead we say to go to the Community.

We can't diagnose the issue here since there isn't really any info provided.

I manage the Creo and PTC Mathcad YouTube channels for PTC, as well as all PTC Mathcad marketing in general.
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