problem installing license Mathcad Express 30 day trail

[MP_9864348]

tried to install license for 30 day trial of Mathcad Express (Mathcad Prime 7.0.0.0), get license file by email (.dat file) but connot install, get this following message:

3/16/2021 1:27:59 PM : The license request failed.
Requesting MathcadPrime ...
C:\ProgramData\PTC\Mathcad Prime\license\MathcadLicense.dat: (-103) Cannot checkout an uncounted license within a Windows Terminal Services guest session.

[Harry_Seth · Accepted solution]

@MP_9864348 

Please refer article - https://community.ptc.com/t5/PTC-Mathcad-Installation/Error-quot-Terminal-Server-Remote-Client-Not-Allowed-quot-or/m-p/719311#M365

I believe the license file you are using is a node-lock(locked license) and Mathcad Prime cannot be accessed via remote desktop session.

Thanks,

Harry

[MP_9864348]

thank you