Help Search Button

[DuanSerfontein]

I am Using mathcad 15 in a Windows 7 OS. My search button under "help" doesn't give the option to search for a function or anything, it only provides me with the letters of the alphabet. should it be like this? if not please help, I have tried to repair mathcad but it didn't seem to work.... PLease Help

[MikeArmstrong]

I have never seen that before. Have you tried the index tab?

Mike

[DuanSerfontein]

Hi

Thanks for your reply, Yes I have and it looks the same. Is there some way i can get hold of the help folder's content?

[MikeArmstrong]

You could try repairing your installation.

Mike

[AlanStevens]

Duan Serfontein wrote:

... Is there some way i can get hold of the help folder's content?

You can find the individual files at: C:\Program Files (x86)\Mathcad\Mathcad 15\doc\HELP_EN\Help (I guess you ignore the (x86) if you have a 32-bit machine - and I've no idea where they'll be if you're on a network), but your Search facility shouldn't look like it does! Have you tried repairing the installation like Mike suggested?

Alan

[DuanSerfontein]

Hi

Yes I have tried repairing the installation but it didn't work, I think it's something that I installed or need to install but i can't think of eneything except for an anti spyware or some java apps.

Duan

[MikeArmstrong]

I could send you a copy of my help folder - if that's allowed.

Mike

[DuanSerfontein]

Hi

Please maby it will help, and I have a legal copy so i can't see why not?

[MikeArmstrong]

I have attached a copy of my help files. Be sure to back all your files up before making any changes.

Mike

[DuanSerfontein]

Solved the problem PTC phoned me and after a long chat with the people we decided that if you open help it gives you a URL directory cope that adress and paste it into your inter browser...

[VladimirN]

Hello!

You need to use Mathcad help within the program ("Mathcad Help" key F1), rather than calling it through Internet Explorer.

[DuanSerfontein]

Thank you... but as you can see from the first post my help doesn't work, and don't say that I should try and re install it because I did that a hundred times..

so if there's people out there with the same problem a solution is to use your inter browser to open the help URL...

[VladimirN]

Well, if "Mathcad Help" does not work in the program itself, in this case, it is necessary to contact with technical support PTC, creating a new case, here: http://www.ptc.com/appserver/cs/case/case_logger.jsp

P.S. I think that in this case a problem with Windows 7. As an alternative solution - to use the installation CD with Windows 7, run the installation of the system and then select update (but not a full installation of the replacement of the current system).