MathCad “perpetual” license - transfer to new computer

[ptc-2810047]

I have a “perpetual” license for MathCad 15/Prime 2. Who do I contact to get license file for my new computer? I have contacted the PTC site and all I get are requests for account numbers and service contracts.

[terryhendicott]

• Transferring Mathcad License from Existing Host ID to New Host ID
  1. Commercial / Maintenance Active  Customer
  2. Student Edition or Mathcad Single User Account

[MartinHanak]

Hi,

try http://support.ptc.com/support/mathcad_supportCenterSingleUser.htm page.

[ptc-2810047]

Apparently http://support.ptc.com/support/mathcad_supportCenterSingleUser.htm no longer works,.

Get the response:

Licensing Mathcad

The trial program you are requesting is no longer available. Please visit the software product page on www.ptc.com to explore our latest versions.

Other people have reported these same results.

(Yes. I have verified that the Product Code was entered correctly.)

What is the next step? or have "Non-Expiring" licenses now expired?

[MartinHanak]

Hi,

did you try Log Case option ?

You can also try sending email describing your request to academicsupport@ptc.com

This procedure is mentioned in https://community.ptc.com/t5/PTC-Education-Forum/Creo-installation-stuck-at-processing/m-p/828065#M13079 discussion.

[ptc-2810047]

Mathcad "Support" replied

"All our old Mathcad licenses are retired including the Mathcad 6.0. In order to gain access to Mathcad, you will need to purchase a new license from the PTC eStore https://store.ptc.com

Please let me know if you have any questions.

Regards"

Has anyone successfully received a new license file for MathCad in the past few months?

[Werner_E]

---

@ptc-2810047 wrote:

Mathcad "Support" replied

"All our old Mathcad licenses are retired including the Mathcad 6.0. In order to gain access to Mathcad, you will need to purchase a new license from the PTC eStore https://store.ptc.com

Please let me know if you have any questions.

Regards"

---

This outrageous brashness is unbelievable!

[MartinHanak]

Hi,

license file related to commercial license contains following header

#                 PTC License Pack
#         IMPORTANT SOFTWARE LICENSING INFORMATION
#              Retain this for your records.

#Customer        :<customer name>
#Site            :<customer site>
#                :<address fields> 
#                :
#                : 
#                :
#                :

#                :


#Contact         :<contact person name>
#Email           :<contact person email>

#Customer Number :<customer number>
#Install Site No :<site number>

#**************************************** Summary Table *******************************************************
#                       PTC Host ID xx-xx-xx-xx-xx-xx
#FeatureName            Qty        Product                            Release   Type    Expiration     Contract
#**************************************************************************************************************
#254                      1     Mathcad Image Processing                 Prime 6.0 Ext     perm        <service contract number>  
#255                      1     Mathcad Data Analysis                    Prime 6.0 Ext     perm        <service contract number>  
#256                      1     Mathcad Signal Processing                Prime 6.0 Ext     perm        <service contract number>  
#257                      1     Mathcad Wavelets                         Prime 6.0 Ext     perm        <service contract number>  
#MATHCAD                  1     Mathcad                                  Prime 6.0 Lic     perm        <service contract number>  
#MathcadPrime             1     Mathcad                                  Prime 9.0 Lic     perm        <service contract number>  

You can find there information requested by PTC Support.

[ptc-2810047]

PTC has replied that they have “retired” all versions of Mathcad other than the current version, and will not send me a license file.

[MartinHanak]

Hi,

do you own Commercial license?

[MartinHanak]

Is this license perpetual?

[ptc-2810047]

Yes. License is perpetual

[MartinHanak]

Is it Commercial license?

[ptc-2810047]

Not a commercial license. Perpetual educational license.

[MartinHanak]

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@ptc-2810047 wrote:

Not a commercial license. Perpetual educational license.

---

Hi,

I am sorry I have no information about the educational license policy. I give up.