Mathcad 14 Graph "traces" internal error

[mdietrich]

Hi everybody,

I just finished installing Mathacd 14 on my Windows 10 PC.

Whenever I try to click on the traces tab in the graph property windows it crashes with an internal error.

I tried reinstalling and reparing it but neither worked.

I hope you can help me.

[RichardJ]

Try right clicking on Mathcad.exe and setting the compatibility mode to Windows XP.

[mdietrich]

Ok tried that but it still keeps crashing. tough not with the internal error msg. It's just the generic Windows msg. (Mathacad Application has stopped working)

[RichardJ]

Did you try any of the other compatibility settings?

[mdietrich]

tried the others was well same thing happens

[RichardJ]

Did you try setting the reduced color mode?

[mdietrich]

I tried the 8bit and 16bit mode on different compatibility modes as well as just the reduces color modes. still crashes.

[RichardJ]

Check you have these installed:

Microsoft.NET Framework 2.0   

MSXML 4.0 SP2 or later   

Microsoft Data Access Components MDAC 2.6 or later   

VS2005 SP1 DLLs (usually installed with Microsoft Office) - could be downloaded manually from: Download Microsoft Visual C++ 2005 SP1 Redistributable Package (x86) from Official Microsoft Download Center

[mdietrich]

I dont know if I have the MDAC it doesen't show up under the installed programs, but the rest is installed.

[RichardJ]

It won't show up under installed programs. You can check for it in the registry, but I would be surprised if it wasn't there. It's installed with Windows.

If all those are are installed and you have tried all the compatibility settings, them I'm sorry, but I don't know what the problem is. If I think of something else to try I'll post again.

[RichardJ]

One other suggestion.

Browse to the Mathcad 14 program folder, and run the program "mcregister.exe".

[mdietrich]

i didn't find the mcregister.exe. the only thing i found similar to that is the "mcmreg.exe" and when i open it, it asks for a "Mathcad User Component" (.mcm) file.

[RichardJ]

Yes, that's not the same program. It should be there. It's been included since at least version 11. I guess it's a moot point though, since you appear to have found a solution.

[VladimirN]

What exactly service release of Mathcad 14 are you using?

[mdietrich]

I downloaded it from Mathcad Downloads‌ the M020 release.

[VladimirN]

Is there any chance for you to install the latest Mathcad 15 M045 service release? You can find it here: Thank You for Your Interest in PTC Mathcad 15 | PTC

[RichardJ]

A license for version 14 will not work for version 15

[VladimirN]

Maybe he uses licensed version for 15 and work in the 14th.

[RichardJ]

Maybe he uses licensed version for 15 and work in the 14th.

Maybe, but I think it's unlikely

[VladimirN]

By the way, I remember that in one of the service releases of 15th version also had a problem with tracing graphs - but then the program does not fall, there was simply no response when clicking on "Trace".

[-MFra-]

Now the 14 is no longer in production. You had better download the 15 with Prime 3.1 student edition.

In addition, the 14 works well with Windows XP.

[RichardJ]

A license for version 14 will not work with version 15

[mdietrich · Accepted solution]

Ok i found a solution.

I uninstalled Mathacad and deleted everything i could find associated with it.

Downloaded the installation again.

Disabled my antivirus program as well as windows firewall

Installed Mathacd in WINXP mode.

Solved the problem for me.

[RichardJ]

Could you please mark your own answer as correct. It will make it easier for others with the same problem to find the solution.

[mdietrich]

done thanks for your help anyways

[-MFra-]

Bravo! Bravissimo !