I am having trouble installing Mathcad 15.0 on my laptop.
About a year ago I installed Mathcad 15 on my laptop and it gave me an error. "You are running Windows XP, but do not have Service Pack 2 (SP2) or higher installed. This is a minimum system requirement for Mathcad 15.0 M010. Please upgrade your system." At that time, this message seemed odd because I did not have Windows XP, but Windows 7. I called customer service, and they logged into my computer and fixed the problem. It worked as expected. I do not know what they did.
Two weeks ago my hard drive crashed and my IT guy replaced it. In the process of re-installing Mathcad I am running into the same error above. Again, I don't have Windows XP, but Windows 7. In addition, a year ago I was running Office 2007, and now I am running Office 2010. I do not know if this has any impact.
I am installing the ".exe" file as "Run as Administrator". The error occurs immediately after I click the "Mathcad" button on the first install screen. See picture attached. I also have .NET Framework 4.0.
I have been on hold with customer service for over an hour and no one has answered. They transfered my call to the "call-back" option, which placed me right back in the hold queue. I am frustrated with the customer service, and I figured I would try another route to get this resolved.
Please help!
Regards,
Joel
