Print button does nothing in Prime 9.0

[subkron]

I'm not sure how long this has been like this, but when I hit the print button nothing at all happens - no dialog, no error, nothing.  I restarted the PC and still nothing.  A

Running MathCAD 9.0.0.0 on Windows 11 Pro.

Any ideas?

[Werner_E]

Unfortunately I have no idea what the cause may be.

Just to be sure

We are talking about this menu button, right?

You sure a printers installed and are able to print out of other software (Word, Excel,...) ?

Does the keyboard short Ctrl-P show any effect?

Have you already tried to re-install Prime from anew (save your license file first just to be on the safe side) ?

[subkron]

@Werner_E  Thanks for the response.
- yes, I tried both the icon (as pictured) and the keyboard shortcut, no effect
- yes, printers installed and working thru other apps. What is odd is that it doesn't even bring up the standard print dialog box.
- no, have not tried re-install yet. More of an internal issue (can you hear me groan) since this needs to be handled by IT. That path, however, may be my only other option at this point.

I did ty to google this as print issues, conflicts with windows 11, etc. but nothing so it seems to be localized to me.

[Werner_E]

I just found this article in the PTC knowledgebase maze: Article - CS336586 - M icon > Print does not open print setup in Mathcad Prime for specific system

Maybe it addresses your problem.

The article does not specify in detail which "specific systems" are affected.
Basically it just suggest changing the default Windows printer.

For your convenience here the content of that article:

-------------------------------------------snip ------------------------------------------------------------------------
Article - CS336586

M icon > Print does not open print setup in Mathcad Prime for specific system

Modified: 08-Aug-2022   |     Last Seen: 05-Nov-2024    

• Available in: English

Applies To

• Mathcad Prime 1.0 to 8.0

Description

• M icon > Print does not open print setup in Mathcad Prime for specific system 
• In specific system Print does not open print dialogue box 
• Print icon does not work in Mathcad prime for specific machine  
• Ctrl + P does not open print dialogue box 

Resolution

• Change the default printer for the system 

  • To change the default printer, select the Start button and then Settings 

  • Go to Devices > Printers & scanners > select a printer > Manage. Then select Set as default.

  • If you have let Windows manage my default printer selected, you'll need to deselect it before you can choose a default printer on your own.

  • If issue is not resolved by changing the default printer 

    • Update the driver to latest version for the printer configured on the issue machine.

      • Users working with latest driver, try to uninstall and re-install the drivers of printer .

    • Use a different user account on the machine and check the issue still reproduced, as the issue could be caused due to corrupted user profile.

      • If the issue turns out to be specific to a user, please check recreating that issue user profile helps

-------------------------------------------snap ------------------------------------------------------------------------

Hope it helps. Otherwise you should file a case with PTC suopport and see if they can help you.

The article states that the problem applies to Prime 1 - 8, but I guess this does not necessarily mean that it was fixed in Prime 9. It may just mean that the case was filed at the time P8 was the current version and never was updated.

I fully understand your reservations about a re-installation. I also hate it when the only suggested 'solutions' to a software problem in a forum are to reinstall the software or even reinstall the operating system as a whole.

[subkron · Accepted solution]

Outstanding - that was it!  I'm not sure why it did not like my original default (and it matters not at this point lol), but just changing default to "Microsoft print as pdf" brings up the normal printer dialog, from there changing to whatever printer I want not now works.

Many thanks!

[Werner_E]

You are welcome.

Hope that there is a typo and the last words should read "now works" and not "not works" 😉

Nonetheless its annoying having to change a setting which affects every program installed just to make a specific program work OK 😞

Maybe changing back the default printer to what it was (and should be) works as well?

[subkron]

Typo fixed, nice one