Runtime error running Print Preview

[JohnRudnicki]

I recently re-installed MC14 on a new computer running Windows 7. Now when I try to run Print Preview, I get an unknown runtime error. MC was running fine on my previous computer running Windows XP. Any suggestions?

[Werner_E · Accepted solution]

Which maintainance release of Mathcad 14 are you using?

In the release notes I find two entrys concerning problems with page preview:

Mathcad 14 M020

SPR 1425078: Mathcad exits prematurely when trying to Print Preview a non-empty worksheet.

Mathcad 15 F000

SPR 1779925: Fixes a problem with Print and Print Preview in specific situations involving the Microsoft Multilingual User Interface.

Maybe its the first one which you encounter (if you are using a pre M020 version). Updating to MC14 M020 should be free: http://www.ptc.com/support/mathcad_downloads.htm

[JohnRudnicki]

I now realize that I asked this very same question 3 years ago when I had to re-intall MC14. Installing the maintenance release M020 solved the problem. But now (with Windows 7) I cannot get M020 to install....Installer just keeps running and running and running....Do I need to install M010 first?

[Werner_E]

Do I need to install M010 first?

As far as I am aware of - no. Every Maintainance release of Mathcad is a full version, there are no incremental updates.

[Werner_E]

Do you have all the prerequisites installed? E.g. dot Net 3.5 (I think MC14 M020 needs this version). Different versions of dot Net may coexist in parallel.

[JohnRudnicki]

Even though the issue is moot since I did finally manage to install MC14 M020, for my education how would I tell if I have dot Net 3.5 installed?

[IRstuff]

I'm running M14.035 on W7SP1 without any problems, and I had 020 installed at some point in time and it ran without any problems.

I'm also running M15.010, MP2, MP3, and Studyworks 2002 all on the same machine.

TTFN

[JohnRudnicki]

I did manage to install M020 for MC 14 but it was not a very user-friendly process with Windows 7.

Thanks for the help!

[Werner_E]

I did manage to install M020 for MC 14 but it was not a very user-friendly process with Windows 7.

Maybe you'd like to sketch how for the benefit of other users experiencing the same problem.

[VladimirN]

Agree.

[JohnRudnicki]

Ok, but it is still a mystery to me. After downloading the MC M020 update, the files unzipped but I had to start the installation manually. Then the message appeared "Preparing to install. This may take a few minutes." The little round icon was going round and round and round with no sign of progress. After 10 - 15 minutes I gave up but a computer guy here said it was doing something and I should let it run longer. So I let it run overnight. When I logged on the next am, lo and behold, the installation screen showed up asking for my product code (and then, of course, the code for MC13 since I had upgraded). So then I started install, got the message, "this may take a few minutes." After 10 minutes of waiting with no sign of anything happening on the progress bar, I tried but was unable to close the window. Finally, I went to the task manager to stop the program. When I did, the screen appeared saying MC14 M020 had been installed.

Maybe someone has a clue as to what happened but the only thing I learned was patience and keep flailing away.

Thanks to all for the comments.

[Werner_E]

Maybe someone has a clue as to what happened but the only thing I learned was patience and keep flailing away.

I don't really know what was going on. I know that during Mathcads installation the progress bar never was reliable and not of help in estimating the total duration. I guess that one of the first things the installer we do is the deinstallation of the older version (usually w/o warning if I recall correct). But 10-15 minutes and more? I can't tell.