Software Installation

[ptc-2803725]

I installed Mathcad 13 (single user license) on my PC laptop. I am receiving error messages, "unable to create 12.0 engine factory," "failed to create compute engine." When I open an existing Mathcad file, the calculated values do not show up. Any suggestions? I installed Microsoft.Net Framework 1.1 as part of the installation process.... Thank you. Marie

[RichardJ]

Which OS? Richard

[mzeftel]

If you receive this error message: Make sure you have installed: Microsoft .NET Framework 2.0 MSXML 4.0 SP2 Parser and SDK If you cannot locate the pre-requisites listed above, they can be downloaded by clicking the appropriate link(s) below. Microsoft .NET Framework 2.0 http://www.microsoft.com/downloads/details.aspx?familyid=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en http://www.microsoft.com/downloads/details.aspx?familyid=B44A0000-ACF8-4FA1-AFFB-40E78D788B00&displaylang=en (64 bit version) MSXML 4.0 SP2 Parser and SDK http://www.microsoft.com/downloads/details.aspx?FamilyID=3144b72b-b4f2-46da-b4b6-c5d7485f2b42&DisplayLang=en 2) Re-register the Mathcad 14 dlls. Go to Start -> Run -> Browse to the Mathcad.exe file in the the C:\ProgramFiles\Mathcad\Mathcad 14 directory. After pointing to the mathcad.exe file, select "open" go to the end of the string in the Run dialog box, and hit the spacebar once after the “ and type in "/register". It should look like this in the Run box: "C:\Program Files\Mathcad\Mathcad 14\mathcad.exe" /register Mona