PostGreSQL error during install of ThingWorx Manufacturing Apps

[bdraeger]

I have struggled to get the installer to complete.  I have uninstalled and reinstalled numerous times.  I have set permissions to full control where applicable.  The JAVA install completes but the PostgreSQL steps don't complete.  Here is a snippet from the end of the log

2017-10-10 15:44:14,970 DEBUG ShowNextPage:: Current Page: PostgreSQLSettings  ---  Next Page: PreCheck

2017-10-10 15:44:14,971 DEBUG Show Page: PreCheck

2017-10-10 15:44:14,986 DEBUG Starting PreCheck worker...

2017-10-10 15:44:14,988 DEBUG OUT: ValidationWorkerCompleted

2017-10-10 15:44:14,999 DEBUG IN: PerformChecks

2017-10-10 15:44:15,011 DEBUG IN: IsOSWinServer2012 osVer: Microsoft Windows NT 6.1.7601 Service Pack 1

2017-10-10 15:44:15,012 DEBUG IN: IsOSWinServer2012 osVer.Platform: Win32NT Win32NT

2017-10-10 15:44:15,012 DEBUG IN: IsOSWinServer2012 osVer.Version.Major: 6

2017-10-10 15:44:15,012 DEBUG IN: IsOSWinServer2012 osVer.Version.Minor: 1

2017-10-10 15:44:15,033 DEBUG PreCheck failure: A PostgreSQL database Windows service is already configured on this server.#$$^^-Software

2017-10-10 15:44:15,036 DEBUG OUT: PerformChecks

2017-10-10 15:44:15,045 DEBUG Finished PreCheck worker

2017-10-10 15:44:25,093 DEBUG IN: finishButton_Click

2017-10-10 15:44:25,094 DEBUG IN: SuperInstallerForm_FormClosing

2017-10-10 15:44:25,095 DEBUG OUT: SuperInstallerForm_FormClosing

2017-10-10 15:44:25,095 DEBUG IN: SuperInstallerForm_FormClosed

2017-10-10 15:44:25,095 DEBUG OUT: SuperInstallerForm_FormClosed

2017-10-10 15:44:25,195 DEBUG OUT: finishButton_Click

Any ideas?

[bdraeger]

I looked in my Programs and couldn't find a PostgreSQL program listed to uninstall.

[stmarchessault · Accepted solution]

Greetings Brad,

Please see the recommendations contained in these two postings:

Why has the install stopped during the 'Servlet Engine' install step?

Why has the installer stopped during the PostgreSQL install step?

Start with the second post, and verify you have the necessary RAM for this step of the install to complete. Then, refer to Suggestion 3 in the first posting, where it describes manually starting the ThingWorx Servlet Engine Service, at the point where the install hangs.

Do either of these (or any of the other recommendations contained in the posts) work for you? If not, please post a screenshot of the error you are seeing.

Best regards,

Steven M

[stmarchessault]

Greetings Brad Draeger​

Following up with you on the original question posted here, can you please indicate if the recommendations given answered this for you?

If the post adequately answered your question, you can mark the reply as the "Correct Answer."

Or, if you are still unresolved on your original question, let us know and we can continue troubleshooting this with you. This feedback is a key step toward ensuring Community users with a similar issue are able to locate the information they need.   

Best regards,

Steven M