Question
Opinions on Email Notifications from Jive versus Lithium
Fellow Community Members,
Did you subscribe to email notifications in the Jive system? Have you already re-subscribed to the email notifications in the Lithium system? I have some opinions on the differences between the email notificaitions between the two systems. Perhaps some of this can be configured, and some cannot. But maybe this topic can get a conversation started about email notificaitons. You may agree, disagree, or bring up additional points to consider.
Here are my thoughts:
- I liked how Jive had the community name in brackets at the start. It helped for organization, so I knew the context of the conversation.
- I liked how Jive has the username in the “from:” email, so we could easily tell from the inbox who sent the message.
- There is so much non-value-added information in Lithium subscription emails, such as:
- “(PTC User Community Subscription Update)” in the subject.
- The header of the email body that says the <username> posted a new topic, or a reply to a topic, in XX location, with the timestamp. Doesn’t the email already have the timestamp anyway? And if the "from:" had the username, like Jive, this would all be unnecessary.
- Some of the NVA information is the same. But if it was formatted differently, or organized in a different manner, it would be more readable, like the Jive email notifications.
- To be frank, it is more ugly.
- Some posts have pictures embedded. In the Jive email notification, there was reference to this. The email wasn't included in the email, but at least you could see a hyperlink to it. However, in the Lithium email notification, there is not a hyperlink. So you don't know there is an image.
- I noticed how “quoting” comes through in the email notification. Not very well. I guess there is a little “dhermosillo wrote:” section. But it is not blatantly obvious it is a quote. And it also doesn’t show where the quote ends, if it is multi-paragraph. Is that 2nd paragraph part of the quote or not? (If you read it, you can tell in this instance. But that is probably not always the case.)
Email Notifications from Jive
Email Notifications from Lithium
Example of how Quoting appears in the email notification