PTC Community Feedback

Community/Profile account email address tied to legacy email. Asking to have my current email address, ____ be updated to ___ so I may ensure I have access to received emails if university email account is killed. There is no prompt on my user profile to change my email address and I have issue finding any support method that pertains to my user account specifically. Or perhaps I do not have effective access to some of this weblinks due to the categorization of my profile. I also like how after getting to this one and only support method, I am prompted to inquire via community support, not that there should be some way to identify that my inquiry pertains to my personal account :') [Redacted personal information]

Hello, I am unable to reply to comments on my post in PTC Community.Each time I try to submit a reply, an error message appears: “Something’s going wrong.”This issue occurs consistently and prevents me from posting replies.I have already tried the following:- Using a different browser (Chrome / Edge)- Clearing browser cache- Removing special characters from the text However, the issue still persists.Could you please investigate this issue? Thank you for your support.

What product version are you running?3.2Describe the ProblemWhen looking at Codebeamer ideas, sometimes the behavior is hard to reproduce so it would be nice to know what environment they are experiencing their issue that led to the desire to submit an idea.Are you using a work around?Nope, don't have access to the required hardware/software variances.What is the use case for your organization?As a PTC Community member, I would like the ability to better help others on this forum.What business value would your suggestion represent for your organization?Improving our ability to contribute to the PTC ecosystems by helping others and enriching the ptc community experience.Do you have an idea how this problem could be solved?Add fields to the form.

I’m seeing a weird behavior where the forum doesn’t seem to “register” that I’ve logged in after it has demanded I do so. For example, I am browsing the forums and see a post I want to respond to. I can’t until I log in. So, I do so. However, the post I’m trying to respond to continually demands I log in before I can post, even though I have already. Something is amiss.Could this be because I denied the cookie writing?Secondly, when I’m looking at posts, and there’s one written in Mandarin, or Czech, or any other language I am unfortunately not able to read, if I am not logged in to my account, the forum will not translate for me. I guess I could copy and paste the text of the post to an external translation to decide if it’s something I’m interested in, but I probably won’t. If I do log into my account, it still won’t translate for me on the post which originated the login demand.A couple of bothersome possible malfunctions, there.

Dear Sir/Madam,I was able to see the following page maybe 1 week ago.Join the conversation | CommunityNow i am  getting Access forbidden information.BRMarcin

Hi the Link https://community.ptc.com/codebeamer-ideas-401 gives access forbidden. Can you resolve? Thanks and best regards 

I have received an article feedback for article https://www.ptc.com/en/support/article/CS285111.It has a video link to the community. https://community.ptc.com/t5/video/gallerypage/video-id/8xNHd1ZDE6JEfg4r9twyeRJl3Ym_-AhQNow it leads to the top page.Can we make this link accessible again?Or the old contents are not accessible any more?Thanks,Tsutomu Seki

Hi,Previously, in  Khoros Platform topics that had already been read were marked as read, is some similar action planned in Gainsight Platform?I am not sure, could be, unread messages were in bold and read ones were not...Thank you

Hello community managerI’m customer success manager in PTC Japan.Can PTC employees submit product ideas on behalf of customers?I’ve been asked to raise improvement requests for a product, but the customer finds it difficult to do so themselves due to the language barrier and other reason.

I do like the new infinite scroll instead of pagination, but I would like it to be smooth and fetch threads while I’m scrolling instead of clicking each time on “Show More Activity” button.

Hello,I have a couple of questions regarding my past activity before the recent site renovation.First, where can I see the "Ideas" I submitted previously? Currently, I can only find one topic under "My Profile" > "Topics," though I had posted more.Additionally, I would like to know where I can see the Topics which I subscribed to before the renovation.I would appreciate it if you could explain how to find these.Regards,

@vnamboodheri I have to say your website is really bad. It wastes me at least 0.5 hour and no result. After half an hour of retry post the new idea, it still fail to post. I wonder why you can’t post the new idea for me in your website if you are a staff of CodeBeamer.The screen shot of my post is as below. But it don’t have any feedback after clicking “Create”.  Why it doesn’t give any prompt if I miss something? 

Came across a post with a broken attachment. Of course I can’t say if its a victim of the current migration from Khoros to Gains?? (forgot the name and its not showing at the bottom of the  page anymore) or if it was already broken in Khoros.Here is the link: https://community.ptc.com/mathcad%2D7/finite%2Delement%2Dmethod%2D2d%2Dand%2D3d%2D78436?postid=321465#post321456When I try to access the attached pdf in this post all I get is a new tab with this: 

The migration appears to have severely corrupted all posts containing embedded images. These images are now often only available and displayed in a reduced size and no longer enlarge when clicked.In principle, however, Gainsight does offer this feature, where images are stored in a larger format displayed in smaller size and then enlarge to full size when clicked.So the problem here isn’t that Gainsight is inferior, but rather an issue caused by an improper migration.My suspicion is that during the migration, only the smaller resized image files that Khoros used for display in the thread were transferred, and not the original image files in their original size.As long as the data from the old Khoros forum is still available, you should urgently save the larger images and attach them to the posts in Gainsight the correct way so that they can be displayed there in a reasonably readable (original) size when clicked.There are many threads and posts where the response consisted solely of sc

What happened to the ability to get a daily digest of all new activity instead instant activity?

In our internal company documentation, I was able to find 24 ideas that are no longer accessible under the previous URL.I’d have expected the migration team to set up a URL redirection so that users automatically land on the new page!Idea: Ability to copy component name from the assembly model tree Old URL: https://community.ptc.com/t5/Creo-Parametric-Ideas/Ability-to-copy-component-name-from-the-assembly-model-tree/idc-p/1043189 New URL: https://community.ptc.com/creo-parametric-ideas-180/ability-to-copy-component-name-from-the-assembly-model-tree-170254 Idea: Improve the Symbol Definition Interface Old URL: https://community.ptc.com/t5/Creo-Parametric-Ideas/Improve-the-Symbol-Definition-Interface/idc-p/1053730 New URL: https://community.ptc.com/creo-parametric-ideas-180/improve-the-symbol-definition-interface-169904 Idea: Start with CreoView Lite and if needed toggle to get MCAD without exiting the tool Old URL: https://community.ptc.com/t5/Creo-View-Illustrate-Schematics/Start-w

When I did a search in the community for my last name, it returned 280+ results. When I went to cycle through the pages to get to additional topics, it would only show me the same 10 results, even though the page number at the bottom was changing.

On (2) recent topics I used the translation button on the top right of the page. The first time, the title and the contents were translated.   On the post below, only the title was translated not the body of the post.    

The New community site has way too many bugs.  When you click on a topic it takes to you a blank page to fill in a message.Remove the 80 Character Barrier for String Parameters And the formatting of the screen is awful.   Everything is way too small and too disorganized.  The UI is not at all user friendly. Worst upgrade I have EVER seen.

No, this new look is more modern, but a terrible waste of real-estate. Please make sure that each topic consumes less space on the screen.   And why can't I paste a picture? And how do I get the body of a topic showing?   The attachment shows what I get to asee about this topic.     Luc

We are aware of an issue some users are having posting some attachments. We expect a solution soon but, in the meantime, posting attachments as .zip files appears to be an effective workaround. I will post updates here as we receive them. Thanks for your patience!

I'm unsure if the Mathcad or Community Feedback board is the better place for this request.   I noticed @DJNewman has raised a subscript/superscript button request for the Communities (thanks, Dave 👍).  That got me thinking about a more Mathcad-specific requirement that *should* be easier to implement than MathML/Mathjax/Mathwhatever ...   Could PTC please add Mathcad Unimath Prime to the Community's available fonts?   Although there are several Roman fonts under the Font dropdown, Unimath is designed explicitly for Mathcad and the appearance of Mathcad Math expressions could be more faithfully rendered by having this font available.   Stuart   https://community.ptc.com/t5/PTC-Community-Feedback/Request-for-Subscript-Superscript-Text-Formatting-Buttons/m-p/978091

Would it be possible to add the little eye ball (i.e. show what you have typed) behind the password portion of the login to the community. So many times I fat finger the keyboard (or have my cap locks on - Creo Habit), but you cannot click on the "show me what I have typed" icon before hitting the enter key.

When you are on a page with a new post and the page automatically brings the post up to the bottom of the thread, could there also be a translation icon at the bottom of the page (for translating the whole post) from the bottom.      

Also add a subcategory. For instance has Cero many stuff that is separated.I am using very often help regarding MACHINING/Manufactung.Now I use the Filters, but still.. much Stuff I do not need is showed there.. because I can not filter for only machining/manufacturing.So a category with all those sub-categories that are in the "Help" already could also applied here.Look here: It is all under Creo right now.. And then there would be still many subcategories..BUT if you use less than 6 phrases, it really uses an AND concatenation.if you put it into: >"this would" machining< it is looking for the exact phrase AND machining in one thread.