Academic License expired

[Stijn]

My Creo 4.0 license has expired. When trying to renew the license error "Hardware id not valid is given".

[MartinHanak]

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@Stijn wrote:

My Creo 4.0 license has expired. When trying to renew the license error "Hardware id not valid is given".

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Hi,

maybe Host Id displayed in dialog box is related to virtual network card. Check output of ipconfig /all command.

[Stijn]

The host ID in the dialogue box is the same as the MAC adress of my ethernet adapter. (ipconfig /alll)

I am however connected withe a HP port replicator but trying to renew the license with out without connection with the port replicator makes no difference.

[MartinHanak]

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@Stijn wrote:

The host ID in the dialogue box is the same as the MAC adress of my ethernet adapter. (ipconfig /alll)

I am however connected withe a HP port replicator but trying to renew the license with out without connection with the port replicator makes no difference.

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Hi,

disable all network adapters but Ethernet.

[Stijn]

Disabeling the network connections did not work. 

When creating a new license key during the installation of a new version of Creo, the HOST ID was the MAC adress form the port replicator. 

I guess during the initial installation, the host ID was the mac adress from the port replicator and during the renewal of the license the host ID was the MAC adress of the built in ethernet adaptor. Hence the invalid host ID.

[MartinHanak]

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@Stijn wrote:

Disabeling the network connections did not work. 

When creating a new license key during the installation of a new version of Creo, the HOST ID was the MAC adress form the port replicator. 

I guess during the initial installation, the host ID was the mac adress from the port replicator and during the renewal of the license the host ID was the MAC adress of the built in ethernet adaptor. Hence the invalid host ID.

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Hi,

my last advice follows...

Send your reguest via email to academicsupport@ptc.com and to Abdulkarim, Abdul [mailto:akarim@ptc.com]. Provide MAC address.

[DomenicLaritz]

I also get the error message "Hardware id not valid" when trying to renew my Creo 4.0 license. Were you able to resolve this issue with support back then? Would be grateful for a tip.