Can a lab license server be 2008 R2 or 2012 R2?

[cedwards-2]

We just received a Lab License for our School and I attempted to install it on a Server 2008 R2 or 2012 R2 Server but the installer would not accept the license key.  Is there more detailed documentation for an installation of this type.

Thanks.

[MartinHanak]

Hi,

do you mean Product Code (similar to BGxxxxxxEDxxxx-xxxx-xxxx) or license file ?

Maybe Abdul Abdulkarim‌ can help to resolve your problem.

MH

[cedwards-2]

Yes, it is my understanding that this is a lab license that check in with the License Server.

Thanks.

Chris

[MartinHanak]

Hi,

I do not understand if your problem is solved or not.

• if you have Product Code, copy it into orange field
• if you have license file, drag and drop it into red field

MH

[cedwards-2]

Hello,

Thanks for the follow-up.  When I attempt to install the license server software on Server 2008 R2 or Server 2012 R2, I cannot type anything into the "orange field" at all. 

Thanks.

Chris

[MartinHanak]

Hi,

create new clean Administrator account in operating system, login as new admin user and run installation again.

MH

[cedwards-2]

Hi,

Adding a new local admin account allowed me to add the product code but installing the license failed with an message that said Error!

Thanks.

Chris

[MartinHanak]

Hi,

Error! message is known problem - unfortunately PTC is not able to solve it.

Wait for a while until you receive email containing license file. Save it on the disk and drag and drop it into red field. (ignore orange field).

MH

[MartinHanak]

Alex Ouellet

FYI, Error! during installation was reported, again.

MH

[cedwards-2]

Hello,

Now that I have a license file, I was able to install the license server but the ptc_d daemon will not start.  Any suggestions would be appreciated.

Thanks.

Chris

Information from the log is below:

2016-11-28 10:46:22,871 root.Vendor (ptc_d)maximum number of start retry is reached.

2016-11-28 10:46:22,871 root.LicenseEngine (ptc_d) exited with status 37. (lmgrd requested vendor daemon down)

[MartinHanak]

Hi,

check no.1

• open your license file in notepad (info1)
  • C:\Program Files\PTC\FLEXnet Admin License Server\licensing\license.dat
• launch DOS Prompt window and run ipconfig  /all command (info2)
• check if MAC addresses of network cards presented in info1 and info2 sources are equal

check no.2

• run services.msc command
• in Services dialog box look for following items
  • FLEXlm Server for PTC
  • lmadmin_ptc

check no.3

• run Task manager
• look for following processes
  • lmgrd.exe
  • ptc_d.exe
  • lmadmin.exe

check no.4

• check the contents of log file - look for error messages, you publish the contents of the file
  • C:\Program Files\PTC\FLEXnet Admin License Server\logs\ptc_d.log

Status of ptc_d daemon in my installation:

MH

[cedwards-2]

Hi Martin,

Thanks for getting back to me; I have an issue with check #2.  I have no FLEXlm Server for PTC Service installed on this machine.

Thanks.

Chris

9:40:20 (ptc_d)     ==>INCREMENT MECBASICENG_Academic2 ptc_d 34.0 23-nov-2018 150 \

    809090B0D7FC64063A0D VENDOR_STRING="VSVER=2.0 LO=(212)" \

    SUPERSEDE ISSUER=PTC-WEB-CREOEDULAB3 ISSUED=22-NOV-2016 \

    NOTICE="chris.edwards@ww-p.org, " SIGN2="0A17 325F AB53 5AEB \

    E975 9767 69EB 7435 BCFB 1B9E 593B A25C A518 7D18 A8D0 157F \

    BD15 7CD6 EA51 98FF 0309 62AD C8A6 A50F 8B9C 9FD5 A98B 4CCB \

    C620 9CDF"

9:40:20 (ptc_d) License server system started on WWP-KMS

9:40:20 (ptc_d) No features to serve, exiting

9:40:20 (ptc_d) EXITING DUE TO SIGNAL 27 Exit reason 4

9:43:30 (ptc_d) WWP-KMS: Not a valid license server system host. Exiting.

9:43:30 (ptc_d) daemon shutdown requested - shutting down

[MartinHanak]

Hi,

FLEXlm Server for PTC and lmadmin_ptc services must not be installed at the same time. So in your case the following is truth, isn't it ?

• FLEXlm Server for PTC is not installed
• lmadmin_ptc is installed

The output provided in previous reply contains error message ... WWP-KMS: Not a valid license server system host

This probably means, that problem is related to MAC address of network card. I need to see outputs related to check no.1.

MH