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Creo 4.0 Error in License Identification

tlestak
3-Visitor

Creo 4.0 Error in License Identification

Hello,

     I am attempting to install Creo 4.0 Student Edition.  When I get to the License Identification section on the Installation Assistant, I am presented with an "Error!" message below the box where I type in my license number.   The license number I am inputting is BK410705EDSTUDENTUNICL.  I have been sure to clear any previous licenses and have disabled firewall and such.  Any ideas?

5 REPLIES 5

Hello,

 

Please send an email with this issue and the Host ID of the computer that you are licensing to academicsupport@ptc.com

The Host ID is the Mac Address of the Ethernet and is shown in the installer, or you can use this tool to make sure you send the correct one:

http://apps.ptc.com/schools/Get_HostID.zip

 

Thanks,

Alex

I was able to solve the issue but thanks anyway!

VladimirN
23-Emerald IV
(To:tlestak)

And what's the solution?

I was able to drag and drop the licensing file into the install guide.  The file was sent to me via email when I signed up for my PTC account and downloaded Creo.

Yura
1-Newbie
(To:VladimirN)

Close browser simply need to was