Error when entering the License identification

[DH_10920765]

Hello, 

 
I am installing ptc creo 8 for education on my windows 11 laptop when trying to enter the Node locked License (step 3 of installing) after logging into my account, it keeps just saying Processing is ongoing and then just error. I disabled all my firewall and my virus detection. I followed every step on the instruction opening it the proper way. 

Does anybody know what my mistake is and help me fix it ? 

Thank you

[VladimirN]

Please show a screenshot of the error you are experiencing.

[MartinHanak]

Hi,

try requesting license file via email. Please read https://community.ptc.com/t5/PTC-Education-Forum/PCT-Academic-Program-installation/m-p/875275 discussion.