Im installing creo 3 student edition

[msethosa]

Simple License Entry is greyed out and wont allow me to input the license. please assist

[MartinHanak]

Hi,

please read Creo 3.0 student edition license expired, Product code Re-Licensing doesn't work

K-12 students can use Product code BE400407EDSTUDENTEDK12

University students can use Product code BK400407EDSTUDENTUNICL

MH

[msethosa]

I tried that as well still nothing happens

[MartinHanak]

Hi,

please describe exactly what did you try. Add additional screenshots reporting error messages.

Are you logged as Administrator ?

Do you have Internet Access ?

Do you have PTC account created ?

Where did you get installation media ?

What is the size of installation media ?

What setup*.exe files are present on installation media ?

MH

[msethosa]

Yes i am the administrator, Yes i have internet and a PTC account, I downloaded it from the link provided in the PTC download pdf Assistance sheet.

The first thing is the size of the media.

then the setup

i select that and then the task list appears

i select install new software after that the license agreement appears

i accept that and the the license identification window appears

this window has the simple license entry greyed out and inaccessible, so i tryed the method that you described and had no parametric folder in my program files inside the PTC folder, the only folder i have inside my bin is this pim and the reconfigure asks if i should allow it to make changes to my pc then nothing after  i agree.

[MartinHanak]

Hi,

go to C:\ProgramData\PTC\Licensing directory ... if it exists you can probably find license file in it ... the existence of license file can be the cause of your problems...

• make a backup copy of the file into different directory
• open license file in notepad, check license version (34.0) and expiration date
• if you do not understand contents of license file, please attach screenshot of notepad window

If license file is valid then you can enter path to it into Source field (see your last picture from installation manager).

Path can be for example C:\ProgramData\PTC\Licensing\BE400407EDSTUDENTEDK12_license.dat

If license file is NOT valid then I guess it is necessarry to remove license file from C:\ProgramData\PTC\Licensing directory (maybe remove whole C:\ProgramData\PTC directory,  I am not sure) and run setup once again. If you are K12 student then you can run setup-schools.

MH

[MartinHanak]

Hi,

before you start new installation, please uninstall all PTC items and remove PTC subdirectory in C:\Program Files directory

MH

[msethosa]

Good Day Martin

I uninstalled everything, rebooted my system and re-downloaded the item and installed it with the license you suggested, it works fine now thank you very much.

Kind Regards