Community Tip - New to the community? Learn how to post a question and get help from PTC and industry experts! X
Hello guys,
I have a really big Problem. I use Creo 3_student licence at home for study work because our university works with Creo 3 as well.
But when I want to install Creo 3, I get this error message (see figure) and the status say that the Data - file or the format are invalid.
So I can't install Creo 3 at the moment, but I need it very urgent, because I have a Project for my University.
So what can I do?
Thanks in advance!
Kind regards,
Jan
Hi,
check content of license file, especially MAC address of network card.
MH
Hi,
Thanks for your answer!
And than? What should I do?
At the moment Creo is still not working =(
Kind regards!
Hi,
if you are not able to verify validity of your license file, you can upload it and I can do the check for you. Use How to Attach a File to a Discussion Reply procedure to upload the file.
Also you can email you request to -
-OR-
enter your request on http://support.ptc.com/appserver/support/academic_case_logger/academic_case_logger.jsp
Unfortunately response time is unpredictable.
MH
Hi,
i have just this code BK400407EDSTUDENTUNICL for the license.
I got this when I made the registration on the PTC - Creo website for studentversion.
Can you check this for me? Or can you give me another advise?
Thank you a lot!
Hi,
during installation the license file was downloaded and saved on your PC (path to the file is visible on following picture). You need to check its contents. I can check license file if you upload it (How to Attach a File to a Discussion Reply).
MH
did you ever figure out what to do???? ive been trying to put in that same code for 5 hours now and it wont let me. i need to do this project by monday and need this on my home computer. any help would be great!