License Identification Error

[TS_10811916]

I didnt have any problem during file download and unzipping the file . The problem arised when I entered my creo parametric licenses Uni code and clicked Install. After 3 sec i get a error message i have tried multiple times and even reinstalled windows 11 but there was no use for it. pls kindly contact me and look forward this issue . i use a Hp laptop with windows 11 23h2 Version and i am unable to install creo 9

[MartinHanak · Accepted solution]

Hi,

you can request license file via email.

Please read https://community.ptc.com/t5/PTC-Education-Forum/Creo-installation-stuck-at-processing/m-p/828065#M13079 discussion.