License issue with Creo 3

[ptc-4710130]

I installed Creo 3 with the provided license key, and I'm getting this error when trying to run it. I'm not really sure how to fix this.

[ptc-4618056]

Me too. Exactly the same issue.

[MarkCheli]

Hi Shreyas,

Did you have Creo 2.0 installed on your computer before? I think this might have something to do with it.

Thanks!

[ptc-6620151]

I currently have 2.0 and am updating to 3.0 as we speak.

I never saw that problem though.

BTW: I am using the college/university link, maybe the issue is K-12 link only?

[MarkCheli]

Cai,

It depends if you deselect the old Creo 2.0 license while installing or not. If you do , there should be no problems but if you don't then it will come up with this error.

[ptc-6732309]

I also have the same issue

[MarkCheli · Accepted solution]

Michael,

A sure fire way to fix this is to go to the folder: C:\ProgramData\PTC\Licensing and delete all the licensing files there.

Now reinstall Creo and you should be all fixed.

[ChrisCarr]

Just FYI, C:\ProgramData is usually a hidden folder. The first part of this guide shows how to unhide it:

http://apps.ptc.com/schools/references/support_programdata.pdf