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Remote assistance

bart
3-Newcomer
3-Newcomer
‎Mar 16, 2020 06:04 AM
‎Mar 16, 2020 06:04 AM

Remote assistance

Hello 

Is they anyway I can get remote assistance from a CREO Tech support personal? how do I contact them I have been looking for their number for hrs now. On PTC web page they say they provide 24/7 global tech support but there's no number or its not visible to someone stressing

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MartinHanak
24-Ruby III
24-Ruby III
(To:bart)
‎Mar 16, 2020 08:41 AM
‎Mar 16, 2020 08:41 AM

@bart wrote:

Hello 

Is they anyway I can get remote assistance from a CREO Tech support personal? how do I contact them I have been looking for their number for hrs now. On PTC web page they say they provide 24/7 global tech support but there's no number or its not visible to someone stressing

Hi,

forget about "remote assistance from a CREO Tech support personal".

 

Email your request to academicsupport@ptc.com
-OR-
enter your request on http://support.ptc.com/appserver/support/academic_case_logger/academic_case_logger.jsp

-OR-

describe your problem in new discussion.


Martin Hanák
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