creo 3 Launches with a DLL error

[dshorter]

On starting PTC Creo Parametric 3 we get an error message: Xtop.exe - System Error.  The program can't start because luapputilsmt.dll is missing from your computer

. Try reinstalling the program to fix the problem.

We have reinstalled the program but the problem persists.

[MartinHanak]

Hi,

try to install Creo in different computer.

MH

[dshorter]

Thanks for the suggestion, we have tried it on another computer with the same error.

We used the same install package that we used over the summer holidays to install

Creo 3 on 45 academic computers.

[MartinHanak]

David,

on my Win7 64-bit PC I found 3 instances of this DLL file in CR3 M060 installation.

D:\PTC\Creo3_M060\Creo\Platform\3.115\luapputilsmt.dll

D:\PTC\Creo3_M060\Creo 3.0\M060\Common Files\x86e_win64\lib\luapputilsmt.dll

D:\PTC\Creo3_M060\Creo 3.0\M060\Common Files\x86e_win64\obj32\luapputilsmt.dll

Check the situation on your PC.

MH

[dshorter]

Hi Martin

We are using a Win7 32 bit computers.

I have checked the other computers we have with Creo 3 installed on and they are all working OK.

Can only find one instance of the file and it is found in:

C:\Program Files\PTC\Creo\Platform\396\luapputilsmt.dll

[dshorter]

Hi Martin

We must have an install problem because if I copy the contents of:

C:\Program Files\PTC\Creo3\M030\Common Files\i486_nt\Lib

from a working machine to a non working Creo3 computer it all works fine.

File size wise the Lib directory grew from 39.5MB to 549MB, when I copied

the directory across.

[MartinHanak]

Congratulations !