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files missing

RR_10386497
1-Newbie

files missing

unable to launch creo due to missing files. creo was installed and then uninstalled due to the setup trial being installed. I am trying to run ptc as a student version. pop-up reads ( Creo Agent did not initialize correctly. please contact technical support if the issue persists. report error 0x06000012
1 ACCEPTED SOLUTION

Accepted Solutions

Hello RR_10386497,

 

Follow below steps to further troubleshoot the issue. 

 

  • Uninstall PTC Quality Agent from Control Panel > Programs and Features
  • Re-install the PTC Quality Agent using qualityagent_64.msi file from install > addon folder from the downloaded cd image.

Hope this helps.

 

Thanks,

Vipul

View solution in original post

1 REPLY 1

Hello RR_10386497,

 

Follow below steps to further troubleshoot the issue. 

 

  • Uninstall PTC Quality Agent from Control Panel > Programs and Features
  • Re-install the PTC Quality Agent using qualityagent_64.msi file from install > addon folder from the downloaded cd image.

Hope this helps.

 

Thanks,

Vipul

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