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Issues with Mathcad 15 on Windows 7

SOLVED
ptc-4848980
Newbie

Issues with Mathcad 15 on Windows 7

I've installed Mathcad 15.0 (M010 [MC15_M010_20110622]) on my PC which recently has been migrated to windows 7 Enterprise (Version 6.1, Build 7601: Service Pack 1) and I can't get rid of some issues.

1. If I place a X-Y-Plot (or any other plot) on a (new) worksheet and try to change the traces format (via context menue -> Format -> Traces) I can not see the list of traces, just some empty space on the dialog window.

If I select another tab within the Formatting window then Mathcad freezes. An arror message occures ("Warning: An internal error has occurred. Please save your work and exit.") and I have to kill Mathcad with Windows' task manager.

2. Range variables behave strange. I can define them and use them for calculations. But if I want to see the values (e.g. 'x=') then there are only two placeholders shown.

I've alread repaired and reinstalled Mathcad. I also tried to start the installation by "Run as administrator" and I also "Mathcad15WixInstaller.msi" only.

No success so far.

Can anybody give some further suggestions please?

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Issues with Mathcad 15 on Windows 7

My mistake.

It is M0010.

View solution in original post

12 REPLIES 12

Re: Issues with Mathcad 15 on Windows 7

Hello,

On the PC following programs (from Microsoft) should be installed also (data from "Mathcad Requirements"):

• Microsoft.NET Framework® 3.5 or later.

• MSXML 4.0 SP2 Parser and SDK (this exact version of MSXML is required).

• Microsoft Data Access Components (MDAC) 2.8 or later.

Mathcad_15_Requirements.jpg

Re: Issues with Mathcad 15 on Windows 7

Hello,

Thanks for the hint.

Currently I have the following versions installed:

  • Microsoft .NET Framework 4
  • MSXML 4.0 SP2 Parser and SDK
  • MDAC 2.8 SDK

However I would expect a more specific error message if there is a package missing.

Re: Issues with Mathcad 15 on Windows 7

So Mathcad 15 is working fine?

Re: Issues with Mathcad 15 on Windows 7

No. I just listed the versions of the packages I've got installed from the beginning.

Nothings has been changed.

The problems still occur.

Re: Issues with Mathcad 15 on Windows 7

Re: Issues with Mathcad 15 on Windows 7

The latest version of MC15 is M020, not the M010 version you are using.

Try upgrading to the latest version.

Re: Issues with Mathcad 15 on Windows 7

MichaelH schrieb:

The latest version of MC15 is M020, not the M010 version you are using.

Are you sure about that??

As far as i am aware of the latest revisions are: MC14 M035, MC15 M010, MC P2 M010

Re: Issues with Mathcad 15 on Windows 7

My mistake.

It is M0010.

View solution in original post

Re: Issues with Mathcad 15 on Windows 7

The latest download is MC15-M10 (verified last Friday). I'd need to speak to corporate IT to see if M20 is available as I do not have subscription access.

Re: Issues with Mathcad 15 on Windows 7

I just checked in downloads area (https://www.ptc.com/appserver/auth/it/esd/index.jsp😞

Pic_1.png

Re: Issues with Mathcad 15 on Windows 7

You should call technical support. Let me know if they are not able to resolve your problem.

Re: Issues with Mathcad 15 on Windows 7

OK. Finally I found someone within our organization who was able to provide the appropriate software update.

Version M010 fixed the issues I described!

Thank you very much for your valuable support.

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